FAQ
Frequently Asked Questions
We’ve compiled answers to the questions we’re most often asked before your stay.
About Your Stay
Q How many guests can stay?
The villa can accommodate up to 8 guests. Children under 5 years old do not need to be included in the guest count.
Q How many floors does the villa have?
This is a private three-story villa. Each floor offers a different atmosphere and way to enjoy your stay, with the stunning Mt. Fuji view from the third floor being one of its most special highlights.
Q What makes this villa special?
This newly built villa features a spectacular view of Mt. Fuji from the third floor, an open-air sky terrace, and a view bath. It is ideal not only for stays with family and friends, but also for special getaways, anniversaries, and memorable occasions.
Q Are pets allowed to stay?
We are sorry, but pets are not allowed at this property.
Q Is smoking allowed inside the villa?
No, all rooms are non-smoking. Smoking indoors may result in an additional cleaning fee. If you smoke, please do so outside and use a portable ashtray.
Check-in & Check-out
Q What time are check-in and check-out?
Check-in is available from 3:00 PM, and check-out is until 10:00 AM. You will also receive detailed information in the guidance email after your reservation is confirmed.
Q How does check-in work?
Our property offers self check-in. Before your stay, we will send you all the necessary information, including how to access the villa, so you can arrive and check in smoothly.
Q Is early check-in or late check-out available?
Depending on the cleaning and preparation schedule on the day, we may be able to accommodate your request. If you would like early check-in or late check-out, please contact us in advance. Please note that availability cannot be guaranteed.
Q Is it okay to arrive late at night?
Yes, late-night arrival is possible thanks to our self check-in system. However, as there are residential homes nearby, we kindly ask that you avoid loud voices and noise outdoors at night.
Q When will I receive the information after booking?
After your reservation is completed, we will send you information regarding check-in instructions and your stay in due course. If you do not receive it close to your stay, please first check your spam folder and then contact us.
Facilities & Amenities
Q What amenities are provided?
In the bathroom, we provide: Shampoo Conditioner Body soap Toothbrushes
Q What kitchen facilities are available?
The kitchen is equipped with: Refrigerator Microwave Electric kettle Toaster Portable cooktop Cooking utensils Tableware You can comfortably enjoy simple cooking and meals during your stay.
Q Is there a washing machine or dryer?
Yes, a washer-dryer combo is available. It is especially convenient for guests staying multiple nights.
Q Is Wi-Fi available?
Yes, free Wi-Fi is available throughout the villa. It is suitable for workations, streaming, and general internet use.
Q Is there a TV or projector?
Yes, both a TV and a room projector are available. You can enjoy terrestrial TV channels as well as streaming/video platforms.